Attend one, two or all three sessions!
This 3-part course introduces participants to the fundamental concepts and methods necessary to implement a quality improvement project. Learn the philosophy of the quality movement and practical approaches to make things better. Quality 101 will be a hands-on interactive set of workshops where you will learn a set of proven quality methods.
Facilitator Tim Hallock has over 30 years of experience teraching and applying quality concpets in a clear, fun and straightforward fashion. Come and learn how to apply PDSA to craste and test change and test change to better met your customers' needs.
Session 1: Quality "Uncomplexified" - April 23, 2013
Why Change?
Road Map for Improvement - Who? How? When?
Facility Change in Your Organization: Tools
Putting it All Together: Case Studies and Scenarios
Session 2: It's All About the Data
Understanding Variation
Common Tools to Display Data
Using Data to Analyze Your World
Session 3: Creative Change
Customers as the Top Priority
Taking Your Change Ideas on a Test Drive
Project Management Tols to Keep You on Track
70 Essential Change Concepts