Live Webcast: D-A-T-I-N-G Your Customer: How to ‘Wow’ Them Instead of ‘Why’ Them

Building your business dream is a lot easier when your customers are on your side. But these days, customer satisfaction doesn’t always translate to customer loyalty. Join Chicago expert, Jim Feldman for this results-oriented presentation and learn the most important steps to creating great customer service and retention. You’ll get tips for increasing your flexibility, innovativeness and stress tolerance – and a plan to put them into action.