This half-day session will review the leadership skills and competencies
needed to lead a top caliber team. Special emphasis will be placed on
proven techniques and processes used by highly effective leaders
worldwide.
Learning Topics:
o How to build a team of highly engaged employees
o 11 Non-negotiables of 5-star leaders
o 3 Organization-wide processes to sustain a 5-star service culture
o Communicating the purpose of each person’s role
Facilitated by Dr. Bryan K. Williams, a consultant, trainer and author focusing on
the areas of service excellence & organizational effectiveness. Bryan
previously worked with the world-renowned Ritz-Carlton Hotel
Company as the Global Corporate Director of Training and
Organizational Effectiveness. Over the last few years, Bryan has
worked with over 100 organizations in industries ranging from Health
Care to Real Estate to Luxury Hotels and Restaurants. His passion is
“to serve others so they may better serve the world.”