At the end of the day, what matters most to your company’s bottom line is whether or not every member of your team contributed to your company’s success. Whether this contribution comes in the form of exceeding customer expectations, meeting a challenging performance goal, or solving quality or productivity problems, sustaining your company’s performance and profitability requires that your employees do the right things. This new SBDC program presents a model for managing employee performance and provides you specific tools you can use for setting performance goals, maintaining communication, managing performance, conducting the performance review, and developing performance improvement plans.