Communication & Delegation Skills

Whether you are communicating with your employees, customers, or suppliers your ability to express yourself well and understand others is a major factor of your success. You will take the DiSC Personal Profile and use the results to strengthen your business relationships. You will leave the session with a personal plan for improving your communication skills.

The second half of the class will focus on developing delegation as a valuable skill that will allow you to enable your employees to willingly take more responsibility for performance and use their expanded authority well.

What you will learn:

• The most common causes of communication breakdown and the actions you can take to reduce them.
• What your DiSC behavioral profile is, how to interpret it and how to use it to communicate better with others.
• How to understand the different DiSC styles, their interactions at work and how you can use that to manage others.
• The what, why and benefits of delegation.
• The conditions necessary for successful delegation.
• The 5 steps of effective delegation.