Sooner or later we need to have a conversation with someone that we will find difficult and challenging. If just thinking about this conversation gets your heart racing, this workshop is for you. During this highly interactive session, you will learn insights and tools for approaching this challenging conversation with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide this conversation toward a productive end. Attend this seminar to learn powerful tips for turning these challenging conversations into satisfying ones.